Help: Frequently Asked Questions
Below are some of our frequently asked questions, which might help you. If you don't find the answer to your question below, please contact us using the details found on our contact us page.
How do I find a product?
At Education Umbrella we’ve over 200 000 education resources for you to choose from. So, to help you find the perfect one for your needs we’ve created a set of powerful tools which you can use including a keyword search and a powerful Product Finder. For tips on how to use these please refer to our “How to Find Your Perfect Product” Guide
You don't have the book I need! Can you get it?
Education Umbrella endeavours to supply any title, by any publisher, that is currently in print. Please contact us if you have any difficulties finding the title you are looking for, and we can upload them as soon as possible or inform you of any exceptions.
Can I save my shortlists for another time?
Yes! When you've added products to your shortlist and want to leave Education Umbrella, click 'save list' in the shortlist pane, give it a name, and it will be saved for next time!
Can I add more products to a saved shortlist?
Absolutely. If you open that saved list in your shortlist pane, any products you subsequently 'add to shortlist' will be added to your saved list. If you don't open the saved list before adding more products, these will be added to a new list.
Do you have a loyalty scheme?
Yes! Education Umbrella's eureka scheme means that every purchase your school makes, or even those of it's parents and students, contributes to the coffers. Go to the eureka page to find out more.
Will you deliver department/teacher orders separately?
Where possible orders will be packaged separately, as instructed, but small orders will be packaged together and marked clearly on the box as to which teachers/departments they are destined for.
How much does delivery cost?
Delivery is free for all school orders.
Parents and Students:
Delivery in the UK costs £2.35 inc. VAT and will be shown in the checkout process.
Deliveries outside of the UK will have a different delivery charge.
Can I make an order and defer delivery until after the holidays?
We are able to hold deliveries in our warehouse at any time of year. To ensure your orders are delivered when desired, please email us with the delivery date you require at firstname.lastname@example.org.
How can I pay?
For UK school orders, payment can be on account or at the point of sale. An order on a school account can only be placed by a person authorised to place orders for that school and an official order number must be given at the point of order. This order number will be quoted on the invoice we send you. You must pay the invoice within 30 days of the month end shown on the invoice.
If you are a school and you don't yet have an account with us, please get in touch with us to set one up.
For international school order, payment details are required before the products can be dispatched.
Individuals (parents, students):
For an individual order, payment will be taken at the point of sale via our website. We will take your credit or debit card details and take payment when the items reach the despatch process. If the product is not despatched within 90 days, the order will be cancelled, except for in cases where the product usually requires this amount of time or longer (e.g. print-on-demand titles).